PRIVACY POLICY

Last Updated: 28 August 2026

Acute Digital Solutions (“Acute Digital Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request a consultation or digital marketing audit, interact with our advertisements, including advertisements on Meta platforms, or otherwise communicate with us.

By submitting your information through our website, Meta Lead Ads, contact forms or other communication channels, you acknowledge that you have read and understood this Privacy Policy.

1. About Acute Digital Solutions

Business Name: Acute Digital Solutions
Legal Entity Name: [Insert legal entity name, if different]
Website: [Insert website URL]
Email: [Insert official business/privacy email]
Address: [Insert business address]

Acute Digital Solutions provides digital marketing and technology services, including but not limited to:

Digital marketing
Meta advertising
Google advertising
Search Engine Optimization (SEO)
Social media marketing
Website design and development
Performance marketing
Lead generation
Marketing automation
CRM setup and related digital solutions

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Information you provide directly

This may include:

Full name
Business name
Job title or role
Email address
Telephone/mobile number
WhatsApp number
Business location
Clinic type or business type
Website address
Marketing requirements
Approximate marketing budget
Services you are interested in
Any information you voluntarily provide in messages, forms or consultations

For our Dubai clinic marketing campaigns, we may specifically ask whether you are a clinic owner, director, manager, practitioner or other decision-maker and what type of clinic you operate.

B. Information collected through our website

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location
Referral source
Date and time of visit
Website interaction information

C. Information received through advertising platforms

If you submit a lead form through an advertisement on platforms such as Facebook or Instagram, the information you voluntarily submit may be provided to us by the relevant advertising platform.

Such information may include your name, contact details, business information and responses to questions included in the lead form.

3. How We Collect Your Information

We may collect information through:

Our website contact forms
Lead-generation forms
Meta Lead Ads
Facebook and Instagram advertisements
Google advertising campaigns
Email communications
WhatsApp communications
Phone calls
Website chat or enquiry tools
Consultation or audit requests
Business networking and referrals
Direct communications with our team

4. Why We Use Your Information

We may use your information for the following purposes:

Lead and enquiry management

To:

Respond to your enquiry
Contact you regarding your request
Schedule consultations or calls
Provide a digital marketing audit
Understand your business requirements
Prepare proposals or quotations
Recommend appropriate services

Service delivery

If you become a client, we may use your information to:

Provide contracted services
Communicate about projects
Manage accounts and campaigns
Send invoices and business communications
Provide customer support

Marketing communications

Where permitted and where you have provided appropriate consent, we may contact you regarding:

Our services
Offers
Digital marketing insights
Business updates
Events, webinars or consultations
Relevant services that may be of interest to your business

You may opt out of marketing communications at any time.

Website and advertising improvement

We may use information and aggregated data to:

Understand website usage
Measure advertising performance
Improve our campaigns
Improve our website
Understand which services are most relevant to potential clients

5. Dubai Clinic Lead-Generation Campaign

If you submit a lead form through our Dubai clinic marketing campaign, we may use the information you provide to determine whether our services are relevant to your business.

For example, we may ask:

Your role within the clinic
Type of clinic
Clinic location
Marketing requirements
Approximate monthly marketing budget

This information is used solely for legitimate business communication, lead qualification, service recommendations and related purposes described in this Privacy Policy.

We do not use information submitted through the campaign to provide medical advice, diagnose medical conditions, or provide healthcare services.

Please do not submit patient medical information, medical records, health reports or other sensitive patient information through our marketing forms.

6. Legal Basis and Consent

We aim to process personal data only for lawful and specified purposes.

Where consent is required, we will seek consent in a clear and understandable manner and use personal information only for the purposes communicated to you.

Under applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023, consent is intended to be free, specific, informed and unambiguous, and individuals may have rights relating to withdrawal of consent and their personal data.

Where you voluntarily provide information for a specific enquiry or service request, we may use that information for the purpose for which you provided it, subject to applicable law.

7. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion or erasure where applicable
Withdraw consent where processing is based on consent
Request information regarding the processing of your personal data
Raise a complaint regarding our handling of your personal information
Opt out of marketing communications

To exercise an applicable right, contact us using the details provided in the Contact Us section below.

When consent is the basis for processing, applicable Indian law provides for withdrawal of consent, and withdrawal should be reasonably easy compared with giving consent.

Withdrawal of consent may not affect processing that was lawfully completed before withdrawal or processing that is otherwise permitted or required by applicable law.

8. Sharing of Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with:

Service providers

We may use third-party providers for services such as:

Website hosting
CRM systems
Email communication
Cloud storage
Analytics
Advertising
Marketing automation
Customer communication
Lead management

These providers may process information on our behalf and may be subject to their own privacy policies and applicable contractual or legal requirements.

Advertising platforms

Where you interact with our advertising campaigns, platforms such as Meta or Google may process information according to their respective privacy policies and terms.

Meta provides its own privacy and security controls for information processed through its products and technologies.

Legal requirements

We may disclose information where required to:

Comply with applicable law
Respond to lawful requests
Protect our legal rights
Prevent fraud or abuse
Protect the safety and security of our systems or users

9. International Data Transfers

Some of our technology, advertising, analytics, communication or cloud-service providers may operate outside India.

As a result, personal information may be processed or stored in countries other than the country in which you are located.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools and similar technologies.

These technologies may help us:

Keep the website functioning
Understand website traffic
Measure advertising performance
Improve user experience
Understand how visitors interact with our website
Measure conversions from advertising campaigns

Third-party advertising or analytics providers may also use cookies or similar technologies subject to their own policies.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or tracking technologies.

11. Meta Lead Ads

If you submit information through a Facebook or Instagram Lead Ad operated by Acute Digital Solutions, the information you provide may be shared with Acute Digital Solutions for the purposes described in this Privacy Policy.

The collection and processing of information by Meta is also subject to Meta’s applicable terms and privacy policies.

By submitting the lead form, you acknowledge that Acute Digital Solutions may contact you using the contact information you provide regarding your enquiry, requested audit, consultation or relevant services.

12. Communications

If you provide your phone number, email address or WhatsApp number, we may use it to respond to your enquiry or communicate regarding the services you requested.

Depending on your consent and applicable law, communications may include:

Phone calls
WhatsApp messages
SMS
Email
Other business communication channels

You may request that we stop marketing communications at any time.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Responding to enquiries
Providing requested services
Maintaining business records
Meeting contractual obligations
Resolving disputes
Complying with legal, accounting or regulatory requirements
Protecting our legitimate business interests

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.

15. Third-Party Websites

Our website and communications may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

16. Children’s Privacy

Our services and marketing campaigns are intended for businesses and adults.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

17. Accuracy of Information

You are responsible for providing accurate and complete information when submitting an enquiry or lead form.

If your information changes, you may contact us to request correction or update of the information we hold about you.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes in technology
Changes in applicable laws or regulations
Changes in our data-processing practices

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, withdraw consent, request correction or deletion, or raise a privacy-related concern, please contact:

Acute Digital Solutions

Email: [Insert privacy/contact email]

Phone: [Insert business phone number]

Address: [Insert registered/business address]

Website: [Insert website URL]

Subject line: Privacy Request

We will review and respond to requests in accordance with applicable law.

20. Consent

By submitting your information through our website, contact forms or lead-generation forms, you acknowledge that you have read this Privacy Policy and understand how Acute Digital Solutions may collect and use your personal information for the purposes described above.

Where applicable, your submission constitutes consent to the processing of your personal information for the specific purposes communicated at the point of collection.

You may withdraw consent where applicable by contacting us using the details provided above.